PRIVACY POLICY

Last updated: May 2026

1. About This Policy

This Privacy Policy explains how Trident Jetskis (operated by Trident Jetskis Brisbane Pty Ltd and associated entities, referred to as "we", "us", or "our") collects, uses, stores, and discloses your personal information. It applies to all interactions with us — including our website (tridentjetskis.com.au), membership applications, bookings, and communications. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).

2. What Information We Collect

Depending on how you interact with us, we may collect the following: Personal identification information Name, date of birth, email address, phone number, and residential address. Licence and eligibility information Recreational Marine Driver Licence (RMDL) number, Personal Watercraft Licence (PWCL) number, and any other documentation required to verify your eligibility to operate a Jetski. Financial information Payment details processed via Stripe (we do not store card details directly), security bond amounts, and transaction history. Membership and booking information Membership plan details, booking history, usage records, and any logbook entries associated with your account. Incident and damage records Any reports of damage, incidents, or complaints associated with your use of our fleet or facilities. Technical information IP address, browser type, device information, and website usage data collected automatically when you visit our website.

3. How We Collect Your Information

We collect personal information:

  • Directly from you when you apply for membership, make a booking, contact us, or complete a form on our website

  • Through our booking platform (FareHarbor) when you schedule a safety induction or tour

  • Through our payment processor (Stripe) when you make a payment or pay a security bond

  • Automatically through our website (Squarespace) via cookies and standard web analytics tools

  • From third parties where permitted by law, such as licence verification authorities

4. Why We Collect Your Information

We collect and use your personal information to:

  • Process membership applications and verify eligibility

  • Manage bookings, safety inductions, and fleet access

  • Process payments and manage security bond deposits

  • Communicate with you about your membership, bookings, and our services

  • Investigate and resolve incidents or damage claims

  • Comply with our legal obligations, including maritime safety regulations

  • Improve our website and services

  • Send you marketing communications where you have consented or where permitted by law

5. Disclosure of Your Information

We do not sell your personal information to third parties. We may share your information with: Service providers We use the following third-party platforms to deliver our services. Each may process your data on our behalf:

  • Stripe (payment processing) — based in the United States

  • FareHarbor (booking and induction management) — based in the United States

  • Squarespace (website hosting and analytics) — based in the United States

Law enforcement and regulatory bodies We may disclose your information where required by law, court order, or a regulatory authority with lawful power to compel disclosure. Business transfers In the event of a sale, merger, or transfer of our business, your information may be transferred to the new operator, who will be bound by this Policy.

6. Overseas Disclosure

As noted above, some of our service providers are based in the United States. By using our services, you consent to your personal information being disclosed to these overseas recipients. We take reasonable steps to ensure these providers handle your information in a manner consistent with Australian privacy law, and each maintains its own privacy protections under applicable US law.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. These measures include SSL encryption on our website, restricted access controls, and secure data handling protocols across our platforms. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. How Long We Keep Your Information

We retain your personal information for as long as necessary to provide our services and meet our legal obligations. In general:

  • Active member records are retained for the duration of your membership

  • Financial records are retained for a minimum of 7 years in accordance with Australian tax law

  • Incident and damage records are retained for a minimum of 7 years

  • When your membership ends and all obligations are resolved, we will delete or de-identify your personal information within a reasonable timeframe

9. Marketing Communications

From time to time, we may send you marketing communications about our services, promotions, or new offerings. We will only do so where you have consented or where permitted under the Spam Act 2003 (Cth). You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in any email we send

  • Contacting us directly using the details in Section 12

Opting out of marketing does not affect communications necessary for your membership or bookings.

10. Your Rights — Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, out of date, or incomplete. To make an access or correction request, contact us using the details in Section 12. We will respond within a reasonable timeframe and at no charge for standard requests. In some circumstances, we may be unable to provide access — for example, where doing so would affect the privacy of another individual or where we are legally required to withhold it. If we decline a request, we will explain why in writing.

11. Complaints

If you believe we have mishandled your personal information, please contact us first using the details in Section 12. We will investigate and respond to your complaint within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

12. Contact Us

For any privacy-related queries, access requests, corrections, or complaints: Trident Jetskis Email: info@tridentjetskis.com.au Website: tridentjetskis.com.au

13. Third-Party Links

Our website may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Where changes are material, we will provide reasonable notice — either by email to members or by a prominent notice on our website — before the changes take effect. The current version of this Policy is always available at tridentjetskis.com.au/privacy-policy.